Refund Policy

      At Romlisse Trend House, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help and will work with you to make things right.
    

1. Returns and Eligibility

If you receive an item that is damaged, defective, or not as described, please let us know within seven (7) days of delivery. To qualify for a return or exchange, the item must be unused, with original tags and packaging.

2. How to Request a Refund or Exchange

Contact us at contact@romlissehouse.store or message us at +63 910 224 2351 within 7 days of receiving your order.
Provide your order details, a brief description of the issue, and clear photos of the product (if applicable).
Wait for our team to review your request and provide a return authorization, if applicable.

3. Refund or Exchange Process

Once your return is approved, we will provide clear instructions for returning the item. Upon receipt and inspection, we’ll process your refund to your original payment method or arrange an exchange as you prefer.

4. Non-Refundable Items

Personalized or custom orders
Items marked as final sale
Products that show signs of use, washing, or alteration
Accessories such as face masks, for hygiene reasons

If you are unsure if your item is eligible, please reach out and we’ll be happy to clarify.

5. Shipping and Return Fees

Customers are responsible for return shipping costs, except in cases where the item is incorrect or defective. We recommend using a trackable shipping method for your peace of mind.

6. When Will I Receive My Refund?

Approved refunds will be processed within 5-7 business days after we receive and inspect the returned product. Timing may vary depending on your bank or payment provider.

7. Need Assistance?

Your satisfaction is our priority. For questions or support, please contact us at contact@romlissehouse.store or +63 910 224 2351. We’ll be happy to assist you.